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1. |
Q |
I am having
difficulty understanding how to plan my kitchen. Can I get help? |
A |
Yes, of course.
Don't hesitate to
call.
A member of staff will guide you through the process. |
|
2. |
Q |
Can I order
worktops from you? |
A |
IFS (Portsmouth) Ltd do not manufacture
or machine worktops. We do however supply a range of superior quality surfaces.
Worktops are only sold by the length. Whilst these can be supplied cut
to your specified dimension it is usually a good idea to make cutting an
on-site operation to ensure a perfect fit and avoid potential mistakes. |
|
3. |
Q |
Can I order sinks
and taps from you? |
A |
Our sister website
www.showerright.co.uk
are suppliers of sinks and taps (amongst many other specialist products).
You may like to visit the website by clicking the link above to see the
extensive range available. Please feel free to call if you require further
assistance with these items. |
|
4. |
Q |
What happens if my
goods are delivered damaged? |
A |
In the unlikely
event that your goods are in any way damaged when they arrive a
replacement will be sent to you with all haste. |
|
5. |
Q |
I wish to order a
cornice, lighting baffle or pelmet but can't work out exactly how much.
What do I do? |
A |
Call us. Ordering
these items can be confusing. Our staff will advise. Remember to
allow for cuts. Mitres can use up a surprising amount of material. It is
better to have slightly too much than not enough. |
|
6. |
Q |
Appliances. Where
do I get these? |
A |
Appliances
such as cookers, fridges, dishwashers etc. are specialist items. There are
various items available on our sister website
www.gasapplianceguide.co.uk
. If you cannot find what you want there please don't hesitate to call us
for further assistance. |
|
7. |
Q |
How long will it
take before I receive my order? |
A |
Your kitchen is
manufactured to your exacting specification - it is not stockpiled in some
dusty warehouse. The process typically takes two to
three weeks for complete kitchens. |
|
8. |
Q |
How will my order
be delivered? |
A |
Kitchen units are
factory assembled and delivered to you wrapped and ready to install. This
ensures that your units are complete and fully functional (no looking around
for that last missing screw as with flat packs!). Your order will
arrive on our specialist carrier. Please advise us if you believe a lorry
might have difficulty either finding your property or gaining access. |
|
9. |
Q |
I would like to see
a sample door front is this possible? |
A |
Yes. You can
request a sample in the finish you believe you like. A small charge (£30
+ VAT) is
made for the sample door front, but this will be refunded upon it's
return. |
| 10. |
Q |
Do the published
prices include VAT and Delivery? |
A |
Prices on the
website include VAT @ 17.5%. Delivery however is not included. Please see
the delivery charges
section for more information. |
|
11. |
Q |
Where might I obtain other
items needed for my kitchen, bathroom or home? |
A |
IFS Kitchens forms part of
IFS (Portsmouth) Ltd - a larger concern distributing a vast range of
products to the trade. You might like to visit our sister websites
www.showerright.co.uk for
anything from bathrooms and showers to lighting, furniture, pumps and waste
disposal units, or
www.gasapplianceguide.co.uk for general
heating and hot water products. |
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| This
section is periodically updated. If it does not cover a question or
concern you may have please don't hesitate to contact us |